The Fourth Pan-Commonwealth Forum on Open Learning (PCF4)
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Juliana Bbuye

Towards developing a framework for support services for Universities in Uganda.

Juliana Bbuye
Department of Distance Education, Makerere University

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     Last modified: October 13, 2006
     Presentation date: 11/02/2006 4:15 PM in ST Windsor A
     (View Schedule)

This article examines research findings on developing a framework for student support services system for Universities offering distance education in Uganda. Whereas distance education students in Uganda are scattered, in various parts of the country, there is lack of adequate and systematic support for them. The questions of the study were; what support system would be appropriate for distance learners and at what cost? A qualitative survey was conducted using questionnaires, interviews, focus group discussions, participatory experience observation checklists and documentary checklists to find out how support systems as part of a larger distance education whole system, should be integrated within the teaching/ learning experience of distance education in Ugandan Universities. The findings showed that Support for the distance learner, was not sufficient in Universities, and although it involved, tutoring, and study centers activities, interactive teaching/learning was absent. It was observed that the activities already in existence if organized systematically, would improve the organization and implementation of support for the distance learner. A system was recommended that showed the systematic ways in which support for students would be organized, planned and implemented to suit students and tutors requirements and one that would fit within the existing socio-economic environment in Uganda.

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